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  • CRM usage on the rise at dealerships - Motor Trader September 9, 2010
    CRM usage on the rise at dealershipsMotor TraderCRM usage has risen in dealerships as a result of the increase in new customers generated by the scrappage scheme, according research from Pinewood, ...and more » […]
  • Pravega Upgrades vegaPort Free CRM Application and Crosses 1000 Customer Mark - PR Web (press release) September 9, 2010
    Pravega Upgrades vegaPort Free CRM Application and Crosses 1000 Customer MarkPR Web (press release)Pravega's vegaPort CRM is now used by over 1000 businesses. Company has added various new features to make the CRM application a powerful tool for sales and ... […]
  • CRM Your Salespeople Will Love - TechRepublic September 9, 2010
    CRM Your Salespeople Will LoveTechRepublicOverview: CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and ...How Do You Evaluate Which On-Demand CRM Solution Is Right for You?TechRepublicIt's All About the Salesperson: Taking Advantage of Web 2.0TechRepublicall 6 news ar […]
  • Microsoft aiming to hone CRM pitch - ZDNet Asia September 8, 2010
    CNET (blog)Microsoft aiming to hone CRM pitchZDNet AsiaPark's comments come as Microsoft is preparing to start testing a new version of its CRM product. Its current product, CRM 4.0, is offered globally as a ...Salesforce.com Spreads Chatter to Mobile DevicesE-Commerce TimesSalesforce's Chatter Goes Mobile with Sales SoftwareTMCnetSalesforce.com la […]
  • Online CRM Application Iintelecrm Receives Product of the Year Award Presented ... - SBWire (press release) September 8, 2010
    Online CRM Application Iintelecrm Receives Product of the Year Award Presented ...SBWire (press release)Intelestream honored for exceptional innovation as a provider of intelecrm, the online CRM application for small and medium sized businesses. ...Intelestream Whitepaper Helps Small Businesses Understand Social CRMThe Open Press (press release)Online CRM Pr […]
  • Mindflash.com Adopts FinancialForce.com to Better Integrate Sales and Finance ... - MarketWatch (press release) September 8, 2010
    Mindflash.com Adopts FinancialForce.com to Better Integrate Sales and Finance ...MarketWatch (press release)By leveraging FinancialForce Accounting, Mindflash is able to directly connect financial information with the company's Salesforce CRM system, ...and more » […]
  • Schneider Electric's Energy Management and Solutions Business Unit Selects ... - MarketWatch (press release) September 8, 2010
    Schneider Electric's Energy Management and Solutions Business Unit Selects ...MarketWatch (press release)After using a custom CRM solution for more than 14 years that relied on Cognos business intelligence (BI) for trending analysis, Schneider Electric's Energy ...and more » […]
  • Microsoft aims to sharpen its CRM pitch - CNET September 8, 2010
    CNETMicrosoft aims to sharpen its CRM pitchCNETPark's comments come as Microsoft is preparing to start testing a new version of its CRM product. Its current product, CRM 4.0, is offered globally as a ...and more » […]
  • Firms Weigh in on Mobile CRM - TMCnet September 7, 2010
    Firms Weigh in on Mobile CRMTMCnetMore interactions and functions including CRM are going mobile. TMCnet approached several CRM suppliers to see what is new in the mobile ...Security Issues for the Mobile EnterpriseNo Jitterall 3 news articles » […]
  • BigMachines and Salesforce.com Announce New BigMachines Configuration and ... - MarketWatch (press release) September 7, 2010
    BigMachines and Salesforce.com Announce New BigMachines Configuration and ...MarketWatch (press release)With Force.com, BigMachines' solution integrates seamlessly into Salesforce CRM, simplifying the user experience and providing customers with flexibility ...Bluewolf Sponsors Salesforce.com Cloudforce 2010 London EventPR-USA.net (press release)BigMach […]

How CRM can help an organization to get to the next level?

How CRM can help an organization to get to the next level?

While the world is undergoing rapid transformation with regards to collaboration, social interaction and Web 2.0, CRM still remains the most important aspect of any growing organization and the foundation of successful customer interaction remains the same. CRM is not just an application or a [...]

July 25th, 2010 | Tags: , , , | Category: CRM Definition | Leave a comment

Customer Relationship Management for a Higher Level of Customer Service

Customer Relationship Management for a Higher Level of Customer Service

In the late 90’s, customer relationship management mainly consisted of just an index file, an answering machine and a telephone. Today, an advanced CRM system has evolved into an Excel spreadsheet and more. CRM systems normally consist of email and/or snail mail, marketing campaigns, contact manager programs, [...]

July 2nd, 2010 | Tags: , , , , , | Category: CRM Definition | Leave a comment